ORDER CONFIRMATION 

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When we receive your order we send you an email confirming we have received it. 

Please allow 1-4 business days for your order to be accepted, processed and dispatched. 

All orders are subject to our final acceptance and is only confirmed once we have sent you an email confirming it has been dispatched. 

 

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DELIVERY

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When your order has been dispatched please see below for approximate shipping times. Shipping costs are charged at checkout. 

 

Within the UK 2-4 business days. Free

Within Europe 2-4 business days. Cost £15 

Outside Europe 2-7 business days. Cost £25 

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Your order will be dispatched in a discreet, unbranded external envelope.

The jewellery is packaged in a branded SHADAN RADPOUR  jewellery box.

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Please note your package will require a signature. If someone is not present at the time of delivery, Ups , Fedex, or Royal Mail, will leave a calling card and you will be able to reschedule delivery for a more convenient time.

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We will use our reasonable endeavours to deliver your order within the times indicated. However, where delivery times and dates are given, they are for general guidance only and we will not be held liable for late delivery of goods caused by circumstances beyond our reasonable control. 

 

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DUTIES & TAXES

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Orders placed in EU are inclusive of VAT. Rest of the World - Orders to all countries outside of the EU are exclusive of UK sales tax.(VAT)

Your order may be subject to local import duties and taxes. Please note that SHADAN RADPOUR cannot be liable for any local import duties and taxes imposed, and that these are payable by the customer and normally collected at the time of delivery.

 

 Furthermore, SHADAN RADPOUR cannot be liable for any delays experienced with customs clearance at your local customs authority.

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RETURNS

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We hope you adore your SHADAN RADPOUR jewellery. Whilst we want you to be completely satisfied with your purchase, if you are not, we will happily offer you a full refund in compliance with our policy.

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It is essential to note that, in order to receive a refund, the item(s) must be unworn and in perfect condition with all labels attached and packed within its original packaging. 

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Please note we cannot accept returns or exchanges of earrings due to health and hygiene laws.

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We will happily accept any other returns of unworn items within a 14 day period of delivery. Please email us first with your order number to request your unique returns reference and once accepted send the item(s) to the address listed in our email.

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We strongly recommend that you send your order back to us by a trackable shipping service, recorded delivery and insured option. We cannot accept responsibility for parcels lost or damaged in transit. A prompt refund for the sum paid, less any delivery costs, custom duties and/or taxes, will be issued within 14 days if the item is in its original condition and all the information referred to above is received.

The credit card used for the original purchase will be credited with the original price.

 

If there are any problems with your refund, a member of customer services will contact you. For all returns, except where the item is faulty, you will be required to arrange and pay for all associated costs on the return of the products to us.

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We want you to be happy with your purchase so if you have any questions please get in touch at shadan@shadanradpour.com

 

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RETURNING FAULTY GOODS 

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In the rare event that goods are delivered faulty or damaged please email us so we can arrange a replacement or a refund.

If the package you receive is damaged or open please do not accept the delivery and contact us immediately to arrange a replacement.

Should this occur, we will cover additional delivery costs and re-arrange delivery of a new replacement item.

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 All items that are returned as faulty will be assessed by SHADAN RADPOUR and any item displaying damage that is deemed to be a direct result of fair wear or accidental damage will not be accepted as faulty. We offer a full repairs service for such items. There will be a small charge for this service, to cover the cost of the repair along with any shipping costs incurred.

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ONLINE ORDER CANCELLATION

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If you need to cancel an order placed online at shadanradpour.com that has not yet been dispatched, please email us straight away.

Please note that once your order has been dispatched, we are unable to cancel it. If this is the case, please refer to our returns policy.

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